A little help with the impossible
Velumora support
Questions, feedback or something that isn't working? Get in touch.
Contact Aasir Valji
Email Velumora support. Include your iPhone model, iOS version, app version and what happened.
aasir.valji@hotmail.comPlease leave out private artwork or personal information that isn't needed. We don't have access to your local collection.
A few useful answers
How do I interact with the artwork?
Tap for a ripple, drag to shape the field, hold to gather an energy well, and pinch to change the scale. Double tap or use Generate to create a fresh composition.
How do I change the world or colors?
Open Studio. World contains Liquid Metal, Nebula, Ink and Aurora. Color contains eight palettes. Motion contains intensity, scale, animation, reset, previous composition and sharing.
How do I save or reopen a creation?
Tap the Save icon on the canvas. Open Collection with the grid icon. Tap a preview to reopen it. The ellipsis menu lets you rename, duplicate, share or delete it. Saved worlds preserve their configuration and animation phase; short-lived finger effects are not saved.
How do I share an image?
Open Studio → Motion → Share high-resolution image, or choose Share image from an artwork's menu. Velumora renders a PNG without interface controls. Use the native share sheet to send it or save it to Photos.
Why did Save Image ask for Photos access?
iOS asks for add-only access so your chosen image can be saved. Velumora does not read your existing photos. You can decline and still use the canvas, collection and other sharing destinations.
Can I pause or reduce the motion?
Use the pause button on the canvas, or disable Ambient animation in Settings. Reduce Motion holds ambient movement still and softens interactions. The app also respects the system Reduce Motion setting.
What can I do if my iPhone gets warm?
Try Efficient quality in Settings or pause ambient animation. Velumora adapts its rendering under low power and thermal pressure. Actual sustained performance depends on your device.
What if high-resolution sharing is unavailable?
Image export requires Metal. If your device cannot initialize Metal, the interactive canvas can use a procedural fallback and explains the export limitation. Try relaunching the app and updating iOS. Contact support if the issue continues.
Will my collection sync to another device?
Velumora has no account or developer-operated sync service. Saved creations live in local app storage. Your iOS backup settings may preserve that data. You can separately export images using sharing.
Does Velumora need the internet or an account?
No. The art experience, settings and collection work offline. There is no sign-up, tracking, advertising, subscription or in-app purchase.
Velumora requires an iPhone with iOS 17 or later.
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